At Golf Pride Shop, we stand behind our premium golf equipment with the same confidence we expect from your swing. If you’re not completely satisfied with your purchase of cart bags, distance golf balls, gents fairway woods, hybrids, sets, or grips, we’re here to make it right.

Our Return & Exchange Commitment

We accept returns and exchanges within 15 days of receiving your order, provided the items are:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Important Note:

For safety and hygiene reasons, golf grips cannot be returned or exchanged once installed or removed from their original packaging. All other products in our menu (cart bags, distance golf balls, gents fairway woods, hybrids, and sets) are eligible for returns.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Golf Pride Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return: [Product Name, Quantity, Reason for Return]
Preferred resolution: [Refund / Exchange for (specific product)]
Shipping method used: [Standard/FedEx or Free/EMS]

I confirm the items are in original, unused condition with all packaging intact.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Prepaid return shipping label (if applicable)
  • Detailed return instructions

Step 3: Ship Your Return

Package your items securely and include:

  • Original packing slip or order confirmation
  • RMA number clearly visible on the outside of the package

Ship to:
Golf Pride Shop Returns
4093 Chipmunk Lane
Litchfield, US 04350

Refund Process

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 2 business days of approval

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs to your new destination.

International Returns

For our global customers (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Incorrect Items?

If you received damaged or incorrect merchandise, contact us immediately at [email protected] with photos of the issue. We’ll arrange for expedited replacement at no cost to you.

For any questions about our returns policy, our customer service team is ready to assist at [email protected].

Golf Pride Shop – Where Your Satisfaction Drives Our Service